Your data is backed up
- The back office keeps your data on our servers.
- The desktop till makes its own local backups on the computer (Settings → Local Backups) and syncs every sale to the back office.
When something does not work
- Check the internet connection (for the website) or that the till says Online (for syncing).
- Look in this Help Centre for the topic.
- Contact us — we are a phone call or WhatsApp message away, in Namibia, during office hours. See Contact.
Tip: when you contact us, tell us your business name, which computer or till, and what the screen says. A photo of the screen helps us help you faster.