Tips: how they work at the till

A tip is money for the person who served the customer. It is never a sale: the sale, its VAT and your sales reports stay the bill only.

Switch tips on, and choose how staff are paid

1. Open Settings → Receipt Printer & Cash Drawer.
2. Tick Accept tips at the till (cash, card, EFT).
3. Choose how tips reach the staff:

• At once (recommended): after the sale the drawer opens and the cashier takes the tip out in cash. A cash tip is given straight to the staff member and never goes into the drawer.
• At cash-up: tips stay in the drawer, and the shift slip shows the tips to pay to each staff member at the end of the shift.

1. Press Save Printer Settings.

A tip by card or EFT

1. Ring up the sale and choose Card (or EFT).
2. On the Card payment screen, type the tip — or type the amount the customer paid on the machine (for example 400): the till works out the tip.
3. The screen shows Charge on the machine (bill + tip). Charge that amount on the card machine.
4. Press Complete & Print. The drawer opens: take the tip out and give it to the cashier.

A tip in cash

1. Choose Cash and type the cash the customer handed over.
2. Type the tip in Tip (optional). The till shows the change after the bill and the tip.
3. Give the change, and keep the tip out of the drawer — it goes to the staff member.

In the restaurant till

The payment screen has tip buttons (10%, 15%…) and an amount box. Tips on a card or EFT payment are paid out of the drawer the same way.

At cash-up

The Cash Register screen, the shift slip and the Z-report show:

• Tips (not sales) — split into cash, card and EFT.
• Less card/EFT tips paid to staff — the cash that left the drawer for tips, so the drawer still balances.
• Card machine total (sales + tips) — the same figure as the card machine's own end-of-day slip.