Set up the printer (desktop till)
- Install the printer's Windows driver and switch the printer on.
- In the till open Settings → Receipt Printer & Cash Drawer.
- How is the printer connected? — choose the installed printer from the list.
- Paper width — 80mm (most printers), 58mm (small printers) or A4.
- Tick Print logo to put your business logo at the top of the receipt.
- Press Test your printer.
Cash drawer
Most drawers plug into the back of the receipt printer and open when a cash sale is completed. Choose When should the cash drawer open automatically? to suit your shop.
Two printers (kitchen and till)
In a restaurant, set the kitchen printer and the customer receipt printer separately under Restaurant Settings → Printers.
Common problems
- Nothing prints: check the printer is on, has paper, and is the one chosen in Settings. Print a Windows test page to rule out the driver.
- Windows error 1905 / "printer not found": the printer was renamed or reinstalled — choose it again in Settings.
- Faint print: replace the paper roll (thermal paper fades with age) and keep the print-head clean.
Tip: every printout — receipts, the Z-report, kitchen tickets — goes straight to the printer on the desktop till, with no print dialog.